How do I cancel my account within the cooling-off period?

If your account is within the cooling-off period detailed below, please email support@nuwealthapp.com, confirm your full name, and let us know which account you would like to cancel. You can close your GB Bank Base Rate Tracker, Instant GIA, and Standard GIA at any time.

Notice Savings Accounts

You can close your notice account within the 14-day cooling-off period, with withdrawals processed in 1-3 working days. Outside of this period, you need to withdraw all funds from the account to start your notice, before closing the account (withdrawal timescale depends on which notice account you hold).

Junior Individual Savings Accounts (JISA)

Transfers are necessary outside of the 30-day cooling-off period. You can cancel your JISA within the cooling-off period if:
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1. You haven’t invested (a transfer is required if you have)
2. You’ve transferred in from another provider, even if you have investments.

If your balance exceeds the maximum tax-free allowance for one year (£9,000 for 2024/25), switch providers to maintain your tax benefits.

‍Stocks & Shares Individual Savings Account (ISA)

‍You can cancel your ISA within the 30-day cooling-off period. If your balance exceeds the maximum tax-free allowance for one year (£20,000 for 2024/25), switch providers to maintain your tax benefits.